I was moving someone from a 1and1 exchange account to a hosted exchange account and thought I had left the easy bit which was to configure the Windows Mobile device (a BT HTC device). I went in to start->activesync -> menu -> configure server. Typed in the new server address, clicked next and was surprised to see that I could not edit the user name or domain.
This threw me for a while. I started hitting google. For some reason I always seem to accidentally click on an “Experts Exchange” link. I have not got an account with Experts Exchange and I don’t think I ever will. The idea of an account spoils the spirit of the Internet in my mind and I’ve been very dogmatic about avoiding creating an account. Luckily, there were various suggestions elsewhere on the Internet:
- Use activesync on the pc to change the settings. I couldn’t see where to do this.
- Hard reset the device. Seemed a bit brutal.
- Delete the account on the device and start again.
Option 3 seemed like a good one. However, how do you delete an Exchange account? Delete was greyed out.
What I did is this:
- Tell activesync on the device not to sync anything. Goto start-> activesync -> menu ->options. Uncheck all of the options. There will be warning messages saying that data will be deleted. This is ok as all the data is in Exchange.
- Now when you go to start -> messaging and highlight the exchange account, you will have the option to delete.
- Go back to activesync and enter your account details.