We now have a number of screen casts available to assist users with installing some of our products:
Configuring an Exchange account in Outlook 2007
Setting up an IMAP account in Outlook 2007
Installing x-lite as a soft phone for your office telephone (VoIP)
Twitter It!We were recently approached by a company that manufactures equipment and wanted to:
We have leveraged a large percentage of the Nuage suite to provide a solution:
References available on request.
Twitter It!EDDIE works 24 * 7, 365 days of the year. He pings, tests websites for their response time and ensures everything is up and running.
He never needs feeding, sleep or a pay rise.
He is our monitoring tool to ensure we know what is happening with the services and servers we depend on and the servers and services that our customers depend on.
Contact us if you want to know more about EDDIE. All credit for EDDIE goes to Chris Miles.
Twitter It!Zoho CRM is a very affordable hosted CRM solution.
We use it internally and it’s helped us stay in sync as we work from many locations.
The Outlook sync works very well, however has one side effect that is confusing at first. Only contacts that you own are synced between Outlook and Zoho CRM. This makes sense, however is slightly frustrating when one of your colleagues creates a contact in Zoho that you also want to see in Outlook.
Zoho are working on this. For now, there are two work around’s that I can think of:
1. For contacts that need to be shared, allocate a shared user as the owner. When connecting to Zoho from Outlook, first sync with your login credentials, then switch to the shared user to sync the other contacts. This is not as onerous as it sounds.
2. Similar to above. If you are a small company, login with other peoples credentials to sync the contacts that they have. Again, not perfect, but for a tool that is completely free, works well and has a whole bunch of features, this is a very minor irritation.
Twitter It!Quite a few customers ask for remote desktops and they want the familiar shared drive that they usually have on their desktops. There are a few ways to solve this, however a very cost effective way is to setup a Samba share from a hosted server environment.
The great thing about operating in the hosted space is that there are super connectivity speeds both upstream and downstream which means that you can aggregate across different servers with different providers to provide the best supported and most cost effective solution for clients. We aggregate the services at Nuage which means that if we chose to use one or many providers for the solution, then the complexity is hidden from the client, however we make choices based on level of service and quality rather than just price.
If you want a demo of how well this works, then please contact us at http://nuage-it.com/contact.php.
Twitter It!Delegate email accounts are where someone has delegated access to their email to someone else. We use it as a way for people to have access to more than one exchange account in one Outlook profile. You also need to add a POP account for sending email – note that you must set the POP account to be used for “Sending only” otherwise duplicate emails start appearing! Further details below.
The instructions below are for Outlook 2007.
Go to “Tools -> Account settings” in Outlook:
Outlook 2007 Account Options
Double click on the Exchange account:
Outlook 2007 Change Account Settings
Click on “More settings”:
Outlook 2007 More Settings for Exchange account
Click on “Advanced”:
Outlook 2007 Advanced Exchange Settings
Click “Add” next to “Open these additional mailboxes”:
Outlook 2007 add additional exchange mailbox
Unfortunately Outlook does not give you a search facility for finding the mailbox. Type in part of the persons name which uniquely identifies them.
Once the name has been found, click ok, and the mailbox will appear in your email navigation pane.
Outlook 2007 delegate mailbox showing in navigation pane
If you also want to send on behalf of the other person, then set up a new pop account in the usual way, however change the send and receive settings by going to:
Tools -> Send / Receive -> Send / Receive Settings -> Define Send / Receive Groups
Outlook 2007 Send / receive Settings
Click “Edit”:
Outlook 2007 Send / Receive Account Settings
Ensure that “Send mail items” is checked and “Receive mail items” is not checked.
Click “OK”.
Twitter It!I downloaded Google maps to my Windows Mobile device on Saturday as I was trying to get directions to a few places whilst out and about.
One menu option intrigued me within the Google Maps application “My Location”. My phone does not have GPS, so I thought that the menu option would not do anything useful. I clicked it and was completely blown away when a map appeared showing my location accurate to 500m.
I made a mental note to look up how Google had done this.
Tonight on my way back from the British Library I did a quick Google search on my phone and discovered that it worked like this:
Some phones have GPS, some don’t.
This is quite a neat way of solving problems where everyone contributes a small amount of information without having to do very much, however get the benefit of those small contributions.
We built a CRM solution like this where everyone’s input was painless, however it helped build a picture of customers through effortless small contributions – people didn’t actually feel like they were “using” a CRM application.
Other examples of contributions that spring to mind are Wikipedia and Open Street Map and I know there are countless others.
Twitter It!Quick post to show off our new VoIP phone …
Bakerlite Phone
I saw this phone in an antique shop in Saffron Walden and couldn’t resist trying to VoIP it. Didn’t have to do anything to the phone, just plugged the BT connector in to a Grandstream handytone 286.
And on a completely different topic … our offices are in the grounds of Art Contact who supply Art for Businesses. They are celebrating 25 years of success this year and this piece caught my eye:
Three Graces II
A welded steel piece by Lucy Unwin.
Twitter It!My wife has reached the end of her MA in Printmaking at Camberwell College of Arts. There is a “final show” which gives the students chance to display some of their work. We attended the “Private View” last night and it was simply fabulous! The creativity and variety of work was overwhelming and I encourage anyone who is in the Camberwell area to “pop-in” and have a look.
One piece at the entrance which was very clever was by Myles Calvert who did a piece called “Self-Proclaimed Icon”. Myles had produced an art piece based on hundreds of pieces of Toast! Myles gave away some pieces of toast and I have “a slice” on display at the Nuage offices.
Self proclaimed icon
Other work which caught my eye was by Erica Donovan.
If you like this ...
And also of course by Susie Turner!
Jelly