Written by Sunil Misra on February 24th, 2010
http://computer.howstuffworks.com/search-engine-optimization.htm
I found a short and concise explaination of SEO which I think is a good basic introduction for non-techies; it at least arms you with the terminology you might use when engaging with an SEO or Web Design company.
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Tags: SEO
Written by Sunil Misra on February 23rd, 2010
Well according to an article I read recently it is. The article in question was about the hotel industry and was demonstrating that increased capacity through lower rates was actually earning less income than lower capacity at higher rates; i.e. keep rates the same of even raise them a bit!
When the economy is weak, this seems counter productive, and it does depend on the industry in question. For example, brands like BMW or Mercedes add free goodies to the list price of some of their vehicles, a perk they can remove very easily, whereas if they lowered the price of their cars, it would erode their brand value and also destroy the second hand market for their cars.
It’s a bit more difficult for Retailers of FMCG’s such as Tesco or even the local grocers; there, you do see price wars between the big players such as Tesco, Asda, Sainsburys, but eventually this can only go so far unless they start giving stuff away for free; two for one offers are good, but ultimately it’s about customer service and quality.
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Written by Sunil Misra on November 9th, 2009
I came across a webinar from a sales consultancy in the US which announced that Cold Calling was dead and went on to explain what had replaced it.
It looked interesting; I have cold called many times in my career and it’s an activity that I have always regarded as absolutely necessary in the sales process unless you work for a company that is in the happy position of attracting large volumes of (inbound) enquiries.
Cold calling is not what most people would regard as an enjoyable activity unless (again) you work for a company that offers products and services which result in a high ratio of sales to calls.
So the assertion in the title intrigued me. Is there really another way? I decided to invest 60 minutes of my time on a Saturday night to view the webinar and learn.
What I found was in fact that cold calling was not dead, but it was replaced by “intelligent” cold calling. There are a number of tools available which help salespeople identify prospects which fit the profile of prospect you are looking for, identify the buyers in the prospect organisation, help you generate edocuments which you send to the buyer, and alert you when the buyer has looked at your edocument; the idea being you call the buyer when his or her level of interest is at their highest. And if they are not interested, you don’t waste valuable time calling, but move on.
Apparently this process and use of these tools has helped companies which adopt this method significantly increase their sales, so said the company selling this methodology.
This type of intelligent cold calling in my opinion is not new, but the tools available, and the availability and combination of Linkedin profiles, RSS feeds, and access to databases such as Hoovers and Dunn & Bradstreet has made the process much more efficient.
I think intuitively this process is more suited to big-ticket sales because of the investment in time required per call. Can it be applied to high volume businesses such as Nuage? If anyone has an opinion I would be very interested to learn about it.
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Tags: cold calling, nuage, sales
Written by Sunil Misra on November 8th, 2009
The answer is – they don’t. At least they don’t buy “the Cloud” per se; they buy a solution that solves a problem and this may involve the delivery of services from a hosted platform via the internet.
I believe in 12 months the term will be ubiquitous not with the way the services are delivered, but the benefits it brings, just as a hoover is not known necessarily for its inner workings (although people know it sucks dirt) but the fact that it helps keep their carpets clean.
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Tags: cloud, email, files, flexible working, on demand
Written by turnerst on November 7th, 2009
Cambridge on Ice will officially open on Friday 13th November and run until Sunday 3rd January.
Nuage are helping Cambridge On Ice with all of their IT needs which include:
- Content managed (CMS) web site – http://www.cambridgeonice.co.uk
- On-line booking facility using Sage Pay.
- Kiosk system for use at the box office.
- Skate Exchange for checking in customers – all customer tickets are barcoded.
- Reporting.
- Google analytics.
- IT Support during the event both on-site and off site in Cambridge.
- Internet Kiosk at Cambridge Parkers Piece.
- Broadband connectivity at Parkers Piece.
- Sourcing and configuration of all IT equipment from routers and cables to computers and barcode scanners.
- Telephone system.
The solution for Cambridge on Ice leveraged much of Nuage’s toolkit which has been specially designed for innovative small businesses in Cambridge and the surrounding areas:
- IT Support
- Development – local and off-shore
- Hosted services – website hosting, telephone system, file sharing, exchange email
- Network and broadband configuration
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Tags: Barcode, Broadband, Cambridge, CMS, hosted services, It Support, Sage Pay, Telephone System
Written by turnerst on November 4th, 2009
Twitter have recently launched lists. I’m still working out how best to use them. below are some useful links that I’ve found..
Link to some twitter lists …
http://www.businessinsider.com/the-list-of-twitter-lists-you-should-follow-2009-10
and here is a link on how to use twitter lists …
http://mashable.com/2009/11/02/twitter-lists-guide/
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Written by turnerst on November 4th, 2009
If you want to do a mail merge from Zoho CRM, follow the simple steps outlined on this page: http://blogs.zoho.com/general/mail-merge-with-zoho-crm
It is very straightforward to setup, and once you have a mail merge template, you can use it over and over.
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Tags: Mail Merge, Zoho CRM
Written by turnerst on November 4th, 2009
One thing that continues to impress me about Cambridge is the diversity of ideas. There is clearly a bio-tech leaning, however there are also other very good non-bio companies in the mix.
One of the challenges with the current IT support companies in Cambridge is that they offer a certain set of services, however many companies in Cambridge are looking for a wide range of skills in IT. Being in IT is a bit like being a doctor – you are expected to know about every ailment. This is where Nuage can help – we are like the GP for small businesses in Cambridge when it comes to IT – we have a good understanding of what small businesses in Cambridge are looking for in terms of IT and we cover the spectrum which we think that Cambridge Bio-tech, Business park and small companies are looking for:
- IT Support within Cambridge to help setting up their IT or moving them on to the next phase of their product development. Nuage only currently offer this IT support in Cambridge.
- Telephone system – we provide a telephone system which has hundreds of features. One feature it does not have is that it costs lots of money and ties you in to a long term contract. We are happy to talk about long term contracts, however our minimum terms and conditions are one month. Our small business telephone system, specifically aimed at the Cambridge Bio-tech and small business market, enables you to communicate with the rest of the world at a fraction of the cost for a similar system from BT or other small business telephone providers. Talk to us first before you put pen to paper!
- Email, Web-site hosting, Domain hosting – We provide a very competitive email (hosted exchange or on-site exchange) servide, host websites with PHP, MYSQL, Windows, Frontpage facilities. We can also host your domain, safely and securely.
- File server, security and backup – we provide the best facility available to any Bio-Tech or small business in Cambridge for keeping your files and data secure. Our system is very elegant, does not have any maintenance or up-front costs and gives you access to your information wherever you may be in the world.
- Database, Trial, CRF, Website development – we leverage the latest technologies including Filemaker, Microsoft Access, Python, JAVA to bring you the best bespoke development available to Bio-tech and small businesses in Cambridge. We leverage off-shore and on-shore people to bring you the best solution at the right price.
If you want to learn more, then please visit our website: http://nuage-it.com or contact us here.
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Tags: Cambridge, cloud, database, Hosted, It Support, small business
Written by turnerst on November 4th, 2009
We have just moved one of our clients in to their new offices in Riverside on Granta Park in Cambridge. Breathe did the fit out and we did the IT side.
High level list of “things” we did:
- Ensure email was available during the office move – we actually hosted their exchange server at our facilities as they are not currently using our hosted exchange platform (we’re talking to them about it!).
- Install telephone system. Our solution provides a huge amount of advantages over a traditional small business telephone systems: No long term contract, monthly pay as you go, direct dial numbers to each phone, email when voice mail received, many different ringing options when the mainline is called, ability to port numbers from BT and other providers. The telephone system is a completely hosted solution – if they move offices tomorrow, they can take the system with them without any contract penalties and losing any business through changing telephone numbers.
- Provide IT Support troubleshooting during initial power up
- Supply BenQ 22″ monitors as they wanted to create a “wow” factor when staff entered the office on the Monday morning!!
- Provide broadband – we ended up supplying two broadband connections to increase bandwidth. We combined the broadband connections using a clever use of routers etc. There are also network providers who will combine ADSL circuits at source
All in all a fairly stress free move. The only challenge was waiting for BT to “enable” the broadband connection.
One questions remains: I’m confused why we can build brilliant Bio-Tech research facilities in Cambridge without whopping great Internet connection speeds.
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